Service Commitment

Kragos EduMart is committed to providing a reliable, secure, and efficient platform for schools, parents, students, and vendors to purchase and manage educational products and services.

Service Scope

Kragos EduMart provides:

• Online ordering of school-approved products.
• School-specific catalogs based on class and grade.
• Vendor management and order processing.
• Secure online payment facilities.
• Delivery tracking and order management.
• Customer support for order-related queries.

Service Availability

• The platform shall be available on a best-effort basis, subject to scheduled maintenance and technical upgrades.
• Users may experience temporary interruptions due to system maintenance, network issues, or unforeseen circumstances.
• Kragos Technologies will make reasonable efforts to restore services promptly.

User Responsibilities

Parents

• Provide accurate student and delivery information.
• Verify product specifications before placing orders.
• Ensure timely payment for confirmed orders.

Schools

• Maintain updated product requirements and approved vendor information.
• Communicate changes in curriculum-related materials promptly.

Vendors

• Ensure product quality and timely fulfillment.
• Maintain accurate inventory and pricing information.
• Comply with school and platform guidelines.

Customer Support

Kragos EduMart provides support for:

• Order-related queries.
• Product information.
• Technical assistance.
• Account-related issues.
• Payment and transaction concerns.

Support requests will be addressed during official business hours.

Service Response Time

• Customer queries will be acknowledged within one business day.
• Critical issues affecting platform functionality will be prioritized for resolution.
• Resolution timelines may vary depending on the complexity of the issue.

Service Limitations

Kragos EduMart shall not be responsible for service disruptions caused by:

• Internet connectivity issues.
• Third-party service providers.
• Natural disasters or force majeure events.
• User device or device software-related problems.

Data Security

Kragos Technologies implements reasonable security measures to protect user data and transactions. Users are encouraged to maintain secure passwords and protect their account information.

Service Improvements

Kragos Technologies reserves the right to modify, enhance, suspend, or discontinue any feature or service to improve platform performance and user experience.